Effective Date: July 23, 2026
At Lake Cumberland Collective, we want you to love what you purchase. If something isn't quite right, we're happy to work with you within the guidelines below. Our goal is to provide a fair and consistent return policy for all customers while allowing us to continue offering quality merchandise at affordable prices.
Lake Cumberland Collective LLC
111 Maple Street
Russell Springs, KY 42642
Email: lakecumberlandcollective@gmail.com
Phone: (270) 858-3013
Eligible merchandise may be returned within 14 days of the original purchase date for store credit only.
To qualify for a return, merchandise must:
Items that do not meet these requirements may be refused.
Lake Cumberland Collective does not offer cash or credit card refunds.
Approved returns will receive store credit for the original purchase price of the returned merchandise.
Store credit:
We are happy to exchange eligible merchandise for another size, color, or item, subject to availability.
If the requested replacement item is unavailable, store credit will be issued.
Please inspect your order immediately upon receipt.
If you receive a damaged, defective, or incorrect item, contact us within 5 business days of delivery or purchase.
Please provide:
We will review your claim promptly and work with you to provide an appropriate resolution.
The following items are Final Sale and cannot be returned or exchanged:
Additional merchandise may be designated as Final Sale at the time of purchase.
Online purchases follow the same return policy as in-store purchases.
Customers are responsible for return shipping costs unless the return is the result of our error or a verified defective item.
Original shipping and delivery charges are non-refundable.
To keep our pricing competitive, we occasionally offer promotions, discounts, and clearance pricing.
We do not offer price adjustments on previously purchased merchandise.
Promotional pricing, coupon codes, flash sales, and markdowns cannot be applied to purchases made before the promotion begins or after it ends.
Lake Cumberland Collective reserves the right to refuse any return that does not meet the requirements of this policy or that appears to be fraudulent or abusive.
If you have any questions regarding returns or exchanges, we're happy to help.
Lake Cumberland Collective LLC
111 Maple Street
Russell Springs, KY 42642
Email: lakecumberlandcollective@gmail.com
Phone: (270) 858-3013
