Effective Date: July 23, 2026
Thank you for shopping with Lake Cumberland Collective! We strive to provide fast, reliable service whether you choose local delivery or shipping.
Lake Cumberland Collective LLC
111 Maple Street
Russell Springs, KY 42642
Email: lakecumberlandcollective@gmail.com
Phone: (270) 858-3013
Most orders are processed within 12 hours of being placed and paid for.
Orders are processed seven days a week whenever possible. During holidays, severe weather, or periods of unusually high order volume, processing times may be slightly longer.
Customers will receive confirmation when their order has been processed.
We proudly offer local delivery within select areas of Russell County.
Local delivery is currently available only within the following ZIP Codes:
Orders outside these ZIP Codes are not eligible for local delivery.
Local deliveries are available Monday through Friday during the following delivery windows:
Customers should ensure someone is available to receive the order during the selected delivery window whenever possible.
We make every effort to deliver orders within the selected two-hour delivery window.
If unforeseen circumstances such as severe weather, traffic delays, vehicle issues, or emergencies prevent timely delivery, we will notify you as soon as reasonably possible and arrange a new delivery time if necessary.
We also offer shipping within the United States.
Shipping charges are calculated at checkout based on the current rates provided by USPS or Pirate Ship, depending on the shipping method selected and package destination.
Shipping costs are based on:
Orders requiring shipping are generally processed within 12 hours before being transferred to the shipping carrier.
Delivery times vary depending on the shipping method selected and destination.
Once an order has been delivered to the shipping carrier or successfully delivered to the address provided for local delivery, responsibility for the order transfers to the customer.
Lake Cumberland Collective is not responsible for:
If a shipment appears to be lost or delayed, we will gladly assist you in working with the shipping carrier whenever possible.
If your order arrives damaged, please contact us within 5 business days of delivery.
Please include:
We will review your claim and work toward an appropriate resolution.
Please see our separate Returns & Refund Policy for complete details.
In summary:
We accept secure payment through the payment methods offered during checkout, including major credit cards, debit cards, and digital payment options supported by our website.
Payment must be successfully authorized before an order is processed or delivered.
While we make every effort to ensure accuracy, occasional pricing or product description errors may occur.
Lake Cumberland Collective reserves the right to correct errors and cancel orders placed using incorrect pricing or inaccurate product information. If payment has already been received, a full refund will be issued.
If you have questions regarding shipping, delivery, or your order, please contact us.
Lake Cumberland Collective LLC
111 Maple Street
Russell Springs, KY 42642
Email: lakecumberlandcollective@gmail.com
Phone: (270) 858-3013
